The customer service at this location is exceptional! They took the time to work with me to determine what was best for my situation.
Hello
I'm a regular customer at this store .Emma and(staff are excellent in knowledge and service . But today I was treated poorly . I waited patiently for 15 minute as the customer service agent attended to customer before me. When it was my turn the agent had no time for me . I asked for price match she took all of 20 seconds to find me a discount of 0.71. I go there everyday , but I won't be going anytime she's working . She neededs to be trained up on customer satisfaction.
I had an amazing experience at One Plant! The shop is spacious, super clean, and has a great variety of products to choose from. Everything is well organized, which makes browsing really easy and enjoyable.
What really stood out to me was the customer service. The cashier was incredibly kind, sweet, and genuinely helpful. He had a lot of knowledge and took the time to explain different options without making me feel rushed. He even gave me recommendations for my next visit and explained how to better understand what products would fit my needs.
Overall, such a welcoming and professional experience. I'll definitely be coming back!
Dima was absolutely LOVELY. Not only incredibly helpful & knowledgable but such a ray of light. Her kindness made my friends & I's night !!
I've unfortunately had multiple disappointing experiences at this location. When I walked in, I wasn't greeted by a staff member (I believe her name was Emily), who was already assisting another customer. While I understand that she was helping someone, I wasn't acknowledged at all. A simple "I'll be with you in just a moment" or "Feel free to browse while I finish up here" would have been appreciated, especially as I stood there waiting for 15 minutes without any communication.
Additionally, I was informed that they only price match with stores within a 5 km radius. Conveniently, a major competitor, just outside this range, had lower prices—at least $5 cheaper per item.
The experience didn't improve when I left (made it home) and realized I had been given the wrong product. I went back to the store to swap it out, but once again, I wasn't acknowledged when I walked in. (With two staff now one other customer) After waiting for about 5 minutes, someone finally saw me and retrieved the correct item from the back.
While I understand that mistakes can happen, the lack of customer service throughout the entire process was extremely disappointing. Given that I could save over $20 by going to your competitors, I'll definitely consider that option in the future.
Edit* Deciceded to give one plant another shot... just to find out they close for lunch? Come on guys seriously do better. 0/5
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1020 km* 
(613) 565-5959
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