Had a terrible experience with them will not be going back they have repeatedly lied to me about my orders and will not let me pick them up even when under my name very disappointed as i quite liked going there as they were so friendly and to the point but as of late they have been rude and ignorant therefore i will be taking my business elsewhere. Note: i have also noticed that there are quite a few people saying the same thing i hope this changes as its pretty sad to see
Very friendly and helpful staff. While they didn't carry exactly what I was looking for, they helped me find a suitable alternative.
The first thing you'll notice when you come in is how CLEAN the store is! Every time I go in, I'm always impressed by how clean and fresh the store is. The customer service is top notch, and the vibes are always fun.
I usually shop at Nuclear Lettuce, but recently I had a day where it was just easier to get to Sessions. Big mistake — instant regret.
The device I purchased wasn't working properly, so I went back to Sessions looking for advice. The battery was heating, there was a clear airway, but nothing was coming out. I wasn't asking for a refund or exchange — just guidance. I wanted to know if there was something I might be missing, whether it could be the battery, or if this was a common issue with an easy fix.
Instead of offering any troubleshooting or suggestions, the staff member kept asking for a receipt, packaging, and whether it was purchased within five days. I explained multiple times that I wasn't looking to return it — just for advice. I was made to feel like I didn't know what I was talking about, and in the end, I was simply told he didn't know. No help, no effort, no customer support. It was the worst service I've experienced there.
After that, I went to Nuclear Lettuce, and they helped me sort out the issue — even though the vape wasn't purchased from them. That completely reminded me why I prefer them. Their staff are informed, knowledgeable, and actually take the time to help. The customer service is excellent, and you never feel rushed or brushed off.
It makes a huge difference dealing with people who know their products and genuinely care about customers. I'll definitely be sticking with Nuclear Lettuce.
I really had a bad experience here. I had purchased a weed vape and wasn't using it correctly so I had asked for help on how to use it and the worker got very upset and demanded receipt or proof of payment but all I wanted was instructions on how to use it?? Gross behaviour I went to nuclear lettuce to have them help me figure it out although purchasing from sessions so highly recommend nuclear lettuce for their customer servive
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(519) 208-9516
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