Very disappointing and uncomfortable experience.. the way I was treated by the employee was extremely rude, disrespectful, and unprofessional. Time was around 9:30 Am in the today's morning and it was a lady who gave instructions in front of everyone to another person to purchase Cannabis inside the store and gave payment card too. Employee didn't check the id part for lady and I was wondering and asked that is it necessary to have id in this situation But employee's response was extremely disgusting by stating that don't tell me how to do my Job ? He was thinking that I was interested to teach him his job and asked hin that he should ask for the id but that was not the case……when I told him to check camera and find out what I said he loose his temper and stated that camera doesn't record sound and If you want to complain come back and check with Manager.Well, It was not making sense to argue with him or either ruin your day but Beware to go to this Store. I will not say that it was racial or any other kind of discrimination as I was dealing with them from last 4 years and most of the staff members are nice but I think employee whom I deal in the morning maybe needs some kind of help as per his aggressive behaviour. Whatever the case was he misunderstood or heard incorrectly I am not there to satisfy his temper, and I am sharing this so others can make their own informed decision about where they choose to shop.
Ishaan is the best! Always friendly and courteous. Understands value and recommends product accordingly. Thanks again!
Great service, shout out to Ishaan for the help. Will definitely be coming back!
BOOO teach the new employees better customer service skills bro and dont put the racial profiling agenda onto the new employees of the "were all out of stock, i cant help you," attitude going as far to trying to make their coworker not serve a paying customer, just for another employee to happily help (good on them) very disappointing to see that were met with feelings of being looked at as a thief than a customer especially since being almost a regular here. I will take my buisness elsewhere since clearly the unwelcome brushing off from these certain employees are becoming more aggressive.
So i came in on New Years eve with family members to get some pens and thc drinks. Staff was acting totally weird and making me feel uncomfortable like I was gonna steal or something. Firstly if I was to steal, there's not a single thing your little middle eastern workers could do to stop me..even if they tried they wouldn't have a fair chance in doing so. I have stopped in at least 6 times in December for products at The Joint locations around the city and never had been made out to feel like that at the locations I've visited. Also all the shatter cartridges are behind the workers and not in the front glass vestibule like every other store which makes it harder to see which flavors are which. The sales team also had no knowledge on prices of products or even what to suggest when I asked like it was their first day on the job. This was by far the worst experience ive had at a joint cannabis shop and going forward i will not return to this location ever again. I actually just ordered products online from a competitor to avoid having to deal with this kind of situation and judgement from inexperienced and mediocre workers again.
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