Bought a weed pen from this location that came with a screw-on charger. I had it for almost exactly one month and gave it a top-up charge—only the second time I'd ever charged it. When I unscrewed the charger from the battery, a peg and cord came out with it. Clearly defective.
I went back into the store. They confirmed the purchase on their computer with the online receipt. I explained what happened to the assistant manager, who said he didn't have the authority to do anything and that only his manager could help. He took my name and phone number and said he'd pass it along. I thanked him and left.
Two days later the manager called—a woman who refused to give her name, spoke with a condescending tone and a bad attitude. She interrupted me, said it's not store policy, they don't stand behind any of their products, and they offer no warranty. She then launched into a story about how if I'd bought it at Costco and it was a month old they wouldn't do anything either. I told her I don't shop at Costco—I shop at Walmart, and they would exchange it within 30 days. In a "gotcha" tone she replied, "Well, we aren't Walmart." I said, "That's true, ma'am, but you're not Costco either." She grunted, brushed it off, said she didn't have time for this, and offered me a 10% discount if I came in and bought a brand-new pen and charger.
So their solution was for me to spend more money on another product from them that they also won't warranty if it breaks? That doesn't sound very sm ..
The guys at the Fennel Ave location are the most welcoming, informative and non-pushy customer service reps of any industry I've ever encountered. As someone who had never tried cannabis before, the reps helped me find exactly what I wanted, but more importantly, exactly what I needed. Don't bother going anywhere else!
Had a fantastic experience at this location. Kashawn is very knowledgeable and helped me find exactly what I wanted. He was also extremely professional! I will definitely be returning!
This Tokyo Smoke location is hands down the best dispensary in Hamilton. The staff are super friendly, patient, and actually know what they're talking about. They take the time to help you find exactly what you want, whether you're new to it or a regular. The store itself is spotless, organized, and has a chill, welcoming vibe. Prices are fair and they've always got a great selection of fresh products and accessories. I've tried a few places around the city but nothing comes close to how smooth and professional this Tokyo Smoke location is. If you're looking for a place that feels premium without being pretentious, this is it. Easily a 10/10 experience every time and I highly recommend checking them out. Shout out to Kashawn! I hope I remembered his name correctly. He was so pleasant and kind and treated me with such patience when I was trying to decide what I wanted lol
Bought an ounce from here that is almost nine months old. Looks and smells bad. I called and they won't even do an exchange.Not cool. Pic is in my photo's
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