The customer service is always outstanding. I love that they try to always bring in new stuff I desire variety and they seem to always have something new. I love the diamond coated or infused selections the best.
I went there with a product that wasn't full. It was faulty. Try to explain it to the woman on the phone and she told me to shut up and get out of her store. I've never been treated like that in my life, especially after I'm trying to explain peacefully and calmly that there's an issue with the product and she doesn't want to hear it. She's telling me all kinds of different excuses and I want lots of businesses. I've never talked to a customer like that, even if they're in the wrong, you don't talk to them like that. Especially they're not being rude or ignorant to you. So she tells me to shut up and get out of her store all right? Here's a picture of what they try to sell me and they said it was full, I tried explaining there's supposed to be a small space and not this much of a space and instead of trying to fix the issue I got told to shut up and get out of the store. Wow!. There's a picture of all the other ones I use from all the companies. I've never had this issue before and she's telling me it's normal like I'm an idiot.
Purchased a 28gram bag of Big Bag O Buds.
Got home, opened it, and it looked small.
Got the scale out and weighed it up.
To my surprise it only weighs 14grams.
(14.1 to be exact)
I assumed it was mislabelled as 28grams instead of 14grams by the brand company as mistakes can happen. Figured I would contact the brand company to get the other half of my product I paid for since it is likely their mistake and not Olympias. No worries right? Easy peasy.
Well of course that is not how it has gone.
I sent an email to Big Bag O Buds which I immediately received an auto reply from them with a link to fill out a complaint form. So I filled out the form with all requested information. Nobody from the team at Big Bag O Buds has even replied let alone tried to resolved the issue. So I guess it is safe to say that they do not care and I am just out half of what I paid for.
It is time we stop having to buy cannabis blind.
It is bad enough we cannot see what we are buying for quality, but we also cant tell if the weight is even correct. Spending the money on 28grams and only receiving 14grams is soo far beyond unacceptable. I mean, when you buy a bottle at the LCBO the bottle isnt HALF FULL! Buyers be ware as it is clear that these companies can get away with whatever they want and us consumers are left with no recourse. Being short a point here or there is one thing and part of the tolerances allowed, but being short an entire 14 GRAMS is just unacceptable!!! Olympia should maybe ..
When you see a sign on the door that says 'Back in 5' Expect it to actually be 25-30 mins
Horrible… rather than making a recommendation on some choices… she says "it doesn't work that way"!. Wow! Anywhere else they would love to recommend something. I'm paying for it… I guess I won't be working that way at Olympia anymore
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