For price, product, staff and lgbtq friendly. Knowledgeable staff and great prices!
Great selection of vape products. Friendly knowledgeable staff.
Alex gave me and my partner lots of advice and really helped nail down some good local bud to try while on vacation. Also helped a lot with clarifying some laws about public smoking as we are from a different province lol. Thanks again and thanks to the other cashier for chatting with us, sorry we didn't catch your name!
There is a female manager here who is unreasonably rude. I purchased a magnet for my vape pen and it didn't fit my cartridge or battery properly, so I went back the next day and explained it wasn't what I needed, but I knew their return policy so I was willing to just buy the correct part outright. I was speaking with the person who sold me the magnet the day before, as well as my battery and has served me many times here. During this conversation, the manager in question all but leapt over the counter to loudly inform me of the return policy, and then accused me of scamming her and yelled at me to not smoke in her store when I returned the cart to the battery. She said she would make an exception for my return "this time, but don't expect special treatment going forth". I walked in willing to spend MORE money, and I left feeling like a criminal for enquiring about a 0.99 cent magnet.
I emailed the shop asking for a response from higher management, I received no reply for over a month, and when I emailed again, I received a response from the assistant manager with 0 accountability and basically the same attitude. As a general manager, I would never pass my dirty work off to my assistant.
It's a shame because a lot of the staff here are lovely, patient, and knowledgeable, however, I will not support this business anymore and I will tell my friends to do the same.
Take your money to Pineapple.
Rude staff.
I went to get a refund for bad moldy flowers (Blue Iguana).
They didn't want to refund me, saying it was not their problem.
I had to insist on the fact that they've sold me moldy flowers, and as a customer, I had the right to get a refund.
I'm a regular client, and they've made lots of money with me over the last 2 years.
It didn't matter to them. I had to insist. A rude lady came to repeat to me super loud, aggressive, and rude that no matter if they've sold me bad stuff, they don't refund.
I insisted this wasn't right, and finally got my money back, at the price of being yelled at by the rude lady.
Here's a reminder for the rude staff: You have a job because I am buying your products. If you sell me bad products, you are not honoring the deal. Bad stuff=refund.
That rude lady was trying to make me feel like I'm a bad person for wanting a refund on a bad moldy product.
You guys are trying to steal me, and you are insulted that I defend my customer's rights?
Shame on you and your business.
Btw, your shop is already way more expensive than other places in town. That's not enough profit for you?
If you can't treat customers with respect, just close your shop.
You wanted to save 9$ to not refund me a bad product?
If you would have refunded me respectfully, I would still be one of your good regular clients.
But since I had to be disrespectuly yelled at for getting my refund, you can rest assured that I am forever boycotting your store.
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