Arlene is the best! She is so knowledgeable about the products, helpful when recommending new products when there's a sale, and is just an absolute delight to talk to! Her top notch customer service is a large part of why I am such a frequent customer.
First, and last time. I ordered online for drive thru, so my husband and I get to the drive thru window and the gentleman walks away to deal with a customer inside, not even a "one moment excuse me". No acknowledgement. Over stood. Keeping it succinct, we park and I go inside where, of course, the budtender was serving a customer. Even after the ,regular, customer was done still didn't acknowledge my presence, standing there. So I walk up to the counter after the customer finishes with his payment and they're continuing friendly conversation, im not opposed to it, but no acknowledgement? Ok. I said exactly that and left the establishment. It was uncomfortable
Excellent service at the drive-thru. Hailey is extremely professional and always ensures the ordering process is quick and smooth. I really appreciate the great customer service. Her service is completely top-notch and she goes above and beyond. She is incredibly attentive, professional, and makes the entire experience seamless! Thank you!
Always great service and products. The drive thru is incredibly convenient!
Special shout out to Arlene. She is very helpful and knowledgeable! She has helped me set up my rewards program, made great recommendations, and is always in great spirits. Bumping into her at the shop is always a joy!
Don't bother ordering through their delivery service anymore. The new manager there is completely incompetent and over books time slots, leaving order 1 hour+ late. my last 10 orders have all been late by over an hour. They don't even call/text to update you that your order will arrive late, they have 0 respect for customers time, they also do not try to rectify the situation if you express discontent. I've been going here since the opening day and they're too dense to realize they should treat their loyal members with a bit more respect. I'm taking my business somewhere else.
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(905) 459-6663
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