Loved this store and the team! Was recommend the Hawaiian snow AIO and it was amazing.
Sales people could be better but any deals are only to members..that was the big turn off for me..
Let them spam your email or pay more goods.. won't go back there
Dangerously ill-informed service
I recently purchased an Arsenal Colour Changing Banger (14mm, 90°, Male). Upon bringing it home and performing a standard rinse, I discovered that water had leaked into the supposedly vacuum-sealed second chamber. This is a massive safety hazard; heating trapped water to dabbing temperatures causes instant steam expansion, which can cause the glass to explode.
I returned the item for a replacement, only for the exact same defect to occur with the second unit. When I returned that one, I was met with an interaction that was unprofessional.
A staff member told me that the water in the chamber was my fault because I should never clean my gear with water or alcohol. He claimed he "never cleans his gear" and simply "burns off the black". Your store sells cleaning kits for the express purpose of keeping glass pristine. It is absurd for a staff member to treat a customer like they are "dumb" for practicing the very maintenance your own products promote.
If water can get into that "sealed" chamber, so can reclaim. Beyond the explosion risk, a compromised seal on a color-changing banger is a manufacturing failure that should be handled with concern.
Best store in orillia. They are always willing to price match if a product
Is cheaper somewhere else. Staff are always friendly and willing to help.
I would recommend going anywhere else for a better price. They have occasional deals, but expect 35$ 510 carts when they're under $30 everywhere else. Xplore was $35.50 and I usually see it for $30 everywhere else.
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441 km ⧉ 
(705) 325-7000
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