Excellent selection of products and amazing service. 5 stars! Thats a review.
Always a great shop to stop by if your in a pinch. Great selection for pre rolls, and the Lady was very nice.
"Not my fault"- pass the buck- talking over me repeatedly- and resorting to calling me a lier- customer service from "self-expressed" manager/owner.
This is After younger inexperienced employee sells the not property labeled product. When I received and inspected product at home, it did not say or indicate shake/milled. Thick non transparent packaging. Then employee had to communicate with me back and forth to try to understand the problem. She didn't even understand what shake/milled was!!! Proclaimed owner/manager lied about staff informing him about the milled/shake quality. Evident as I had to explain it to the staff after realizing there was a label error. Also who pays $115 for shake on purpose?
Why do the younger less experienced staff have to deal with the complex situations?
(Not properly labeled 28g $115)
package does not specify shake/milled.
Being called a lier and him also inexperienced and a liar is so interesting. I would love to see the cameras for truth as she "told him it is shake/milled" when in fact, she didn't even know what that ment when I spoke to her on the phone.
As someone who specializes in customer service, I recommend HEARING the concern details before yelling, raising your voice, labeling, judging, talking over, assuming privilege and now slandering people for your $115. Problem solving skills would have been key in this upsetting experience. Tact and understanding goes a lot further than retaliation and anger.
Enjoy my $$. The le ..
Staff are amazing and they've got a decent selection. Love it here!
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(204) 217-3201
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