The staff has been very helpful, knowledgeable and friendly! Especially Autumn and Katie. It's always great to visit!
Amazing customer service, the staffs name was Tyla. She helped me find exactly what I needed and I felt comfortable asking questions. Very friendly and welcoming and knowledgeable.
Holaa ❤️ I just had such a great experience at Fire & Flower thanks to Tyla! She was incredibly knowledgeable, patient, and genuinely listened to what I was looking for. She helped me find cannabis that perfectly fit my needs and explained everything clearly without making me feel rushed. Amazing customer service! I'll definitely be coming back because of her!
I'm a regular here and usually have a great experience, but my visit with Tyla was incredibly frustrating. She checked my ID twice, asked if I had an account twice, and kept questioning if I actually wanted the product I had already picked out. Then she even had to ask if my battery was still good after I'd already confirmed everything. It felt like she wasn't present or was intentionally being difficult. I just wanted a simple transaction, but this was a total lack of competence.
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