Canna Cabana
148 West Dr, Brampton ONStore Details
| 3.7 | ★★★ ★ ☆ ☆ |
(65) |
65 User Reviews
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Honestly havent been here in like a year but there is a male employee working here now with glasses and a rose tattoo on his hand, he is absolutely rude. He cant count change and is condescending. I asked if he gave me my receipt and he gave me an extremely bratty attitude as if i was bothering him. Its not that deep but you're working as a budtender and you cant work the till, cant provide good customer service, and are just all around driving away business, i glanced at the other reviews for this place and it seems im not the only customer who experienced this guys disrespectful demeanor. The other lady working today was very sweet and helpful and is the only reason this review is 3 stars.
Exceptional Service from Nico!
I had an amazing experience at Canna Cabana 410@7, all thanks to Nico! From the moment I walked in, his customer service was absolutely top-notch. He is incredibly knowledgeable about everything in the store, extremely helpful, and just a very pleasant person overall to interact with.
It's rare to find someone so genuinely dedicated to giving customers a great experience. If you visit this location, definitely look for Nico, he will take fantastic care of you!
Outstanding experience every time! The staff are friendly, knowledgeable most especially Chara, she always takes the time to recommend products that fit my needs. The store is clean, well-organized, and stocked with a great selection at competitive prices. Customer service is top-notch, and I always leave satisfied. Highly recommend this dispensary to anyone looking for quality products and a welcoming atmosphere!"
I had a very disappointing experience at this Canna Cabana location. I visited the store to purchase the same pre-rolls I had just purchased from another Canna Cabana location earlier that day using the same government-issued ID.
The budtender who assisted me -- a brown, slim male employee with curly hair and glasses -- refused to accept my ID, despite it being a valid government-issued identification that clearly displays my age and identity. When I explained that the ID had just been accepted at another Canna Cabana location and attempted to clarify that it was an official government document, the employee doubled down rather than verifying the information. I was then told this was a new policy from headquarters and was asked to leave the store.
This explanation did not make sense given that another Canna Cabana location had accepted the exact same ID without issue. Mistakes happen, and I would have understood if there was genuine confusion about the identification. What was frustrating was the unwillingness to verify the information and the apparent attempt to justify the decision with a policy that did not appear to exist.
For a company that positions itself as one of Canada's leading cannabis retailers, I expected better customer service, professionalism, and staff training without the smirky remarks. Customers should be treated respectfully, especially when presenting valid government-issued identification. It's okay to make a mistake; it's not okay to crea ..
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