The Oz Store
135 Montreal Rd, Cornwall ON3.7
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(35)
35 User Reviews
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Ordered 10 gummies through delivery, only got 9 ( easy mistake ! ) called and was treated with amazing customer service ! Opened a package later on, and realized all 9 packages were not even what I ordered , so I called back , they're going to replace the order at no extra charge ! Even tho I took one gummie already, seriously these guys and girls are amazing and so kind to communicate with. Shit happens but they handled it with grace and kindness. 10 out of 10, they're my go to delivery company for my consumption habits since they have opened and this is the FIRST TIME a little mess up happened , and they cleared it up so fast without making me feel rude for calling TWICE lol amazing folks for real 😍
Awful customer loyalty, asked to reserve a product and went within 24 hours to pick it up, the rep sold it to another customer while I was in the store. Truly disappointed
Edit- I am a very loyal customer and the only reason I couldn't prepay was because I purchased my 2 30 gram limit the day before.
Then used my reference to sell the customer the ounce I was coming in to buy, like I mentioned felt completely disrespected by the whole situation best to just buy a canna cabana membership and get the best prices in town!
Always worth passing by here. Top tier customer service, knowledge and prices, genuinely. By far the best dispensary price wise in cornwall, especially with daily specific specials. Staff cares about your experience, making sure you pick something that's actually what you're looking for. Didn't catch their names, but the new employee was great and my guy with the beanie helped choose the perfect product as per usual. 🥂
Finally. People that work in a Cannabis store in Canada, that actually know what they are talking about.
Story time ; Unfortunately, I live in Quebec lol IYKYK. So sometimes when I'm in Ontario, It's nice to get a slightly different buying experience compared to the SQDC. Although, the last 3 stores in Ontario that had very nice employees who seemed like they knew what they were talking about, I ended up overpaying for some of the worst cannabis I've bought since legalization. One of them was legitimately moldy. And it was over 30$ for a 3.5. I lost faith in Ontario cannabis that day.
Fast forward 6 months. Faith restored today. I walked in here with pretty simple specifics. And I was assured immediately that I would be leaving there happy, unlike my previous experiences, which I mentioned to them out of worry of a repeat experience. Shout out to both the employees working there tonight. I even left with one suggestion from this gentleman that I probably wouldn't even have thought of trying. That Hawaiian Marker is nuts buddy ! You guys rock. I'm gonna be making the drive twice a month from now on.
Jennifer is hands down one of the best in the business. From the second you walk in, she makes you feel welcome, comfortable, and actually listened to. Her product knowledge is next level she doesn't just recommend something to make a sale, she asks the right questions and finds exactly what fits your needs.
She's patient, professional, and clearly cares about customer experience. You can tell she takes pride in what she does. Every time I've dealt with her, the service has been consistent, efficient, and friendly.
If you get Jennifer helping you, you're in good hands. Absolute asset to the store.
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