Phoenix Cannabis
101 Church St, Toronto ON4.3
★★★★
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(18)
18 User Reviews
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I just read the most recent one star review and had the exact same experience. I've never had an issue and always enjoyed coming in, but the last time it was this same employee working and they seemed as though helping me was their last priority, and I eventually walked out because of the lack of any substance, assistance, respect, or courtesy to a patron asking for help. I won't be back.
Top notch customer service highly recommend.
I came into this store genuinely excited to buy something, and instead I got some of the worst customer service I've experienced anywhere. The employee (male, glasses, dark skin) working inside was rude, impatient, and acted like helping me was an inconvenience from the moment I walked in.
All I asked for was a single pre‑roll. He immediately looked annoyed, pointed vaguely at a section I was already looking at, then grabbed one random pre‑roll from a cupboard without asking me a single question; not what strain I prefer, not THC level, not budget, nothing. Just "this will do," like he wanted me out the door.
When I calmly asked if there were more options, he got defensive and tried to flip the situation on me by asking why I was "mad," even though I wasn't upset at all. If he didn't want to serve me, he could've just said so. I walked out because I refuse to spend money somewhere that treats customers like a burden.
I rarely write negative reviews, but this experience was genuinely awful and absolutely deserves to be called out.
My experience in this place was amazing. The service was super nice:) I am definitely visit here again!
A great spot , definitely recommend
You already know anytime you visit it's going to be the happiest day
They have a great selection of products and good prices too.
A real special shoutout to one of the best budtenders ever- Lightning
He always has some of the best recommendations and really knows his product well
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