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Shopped here daily for years. My boyfriend bought me a vape that won't turn on and they won't exchange it because I bought it longer than 24 hours ago. But that's ok.. staff frequently had trouble giving me back the correct change. They have been easily robbed and had staff walk out while on shift, it's that kind of energy here. Regional manager is a fat pig, fake fake fake! All she does is talk about things she shouldn't with customers. Talks about her health problems, staffing and just things in general she shouldn't.. I could just buy a new vape and repackage it for a refund but I'm not that kind of person and you know that.. you people are stupid!
Staff is typically friendly but older lady with the Brassy hair has a really nasty attitude. Don't know if I will be returning after that experience.
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This is by far my favourite dispensary in London. The customer service is honestly unmatched. Gray, Ashley, Viki, and the gentleman with glasses (I'm so sorry I don't know your name!) are all absolutely amazing.
They always take the time to listen to what I'm looking for instead of just recommending anything. If I don't end up liking a strain, they're more than happy to help me find something different that actually matches my preferences. You can tell they genuinely care about making sure customers leave happy, and they never make me feel rushed or like I'm asking too many questions.
Everyone is friendly, knowledgeable, patient, and always goes above and beyond. They remember what I like and put real effort into helping me find products that work for me. That's something you don't find everywhere.
Thank you all for consistently providing such incredible service. You've definitely earned a loyal customer, and I recommend this location to anyone looking for a dispensary with staff who truly care.
The staff is very friendly and helpful very into getting your money but I read a post where their price match if it exceeds 10%, they don't do it and you're right I've never heard of a partial price match that's why I up and I left and went back to the guy who had the cheaper weed
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