Cannabis Xpress
11670 Hurontario St Unit 6, Brampton ON3.7
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(47)
47 User Reviews
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Extremely disappointing customer service.
I walked in and asked for a 3.5g sativa above 30% THC. As a budtender, you should understand that when a customer asks for a specific weight like 3.5g, the standard assumption is usually flower unless they specifically ask for pre-rolls. Asking for clarification is fine, but the attitude afterward was unnecessary.
I clarified that I wanted flower and then asked for a recommendation. Instead of providing any guidance, product knowledge, or alternatives, I was met with a dismissive attitude and very little effort to help. A budtender doesn't need to have tried every product, but they should be able to recommend popular options or explain what is available.
What made the experience worse was seeing how friendly and engaged she was with another customer before me, then feeling a noticeable change in attitude when it was my turn. Whether intentional or not, I left feeling disrespected and unwelcome.
A cannabis store should have staff who are knowledgeable, respectful, and willing to help customers. I hope management addresses the customer service at this location.
Great staff and selections. The women here are amazing with recommendations and the store has a beautiful vibe.
I'm a regular at this dispensary. I always see the 2 ladies who work there, they are very insightful and efficient! A few other joined the team haven't seen them around much but very friendly staff, always looking to come back for more🙏🏼
Lady with short blonde hair got extremely frustrated when i asked about the product. Employees should be fully educated especially working in this service will definitely not be coming back here
Chantelle is Absolutely my favorite employee at this dispensary.
She's always friendly, super knowledgeable, and goes above and beyond—she even has my order ready when she sees me walking up. Service like this is rare!
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