Fast and quick and reliable and always good music and overall a good vibe and awesome place to get some product.
Bro walking in to here was like walking in to a pharmacy in a bad way. Sterile vibe, tense atmosphere, employees who cant even give anecdotal testimony on product or just dont know any better. No warmth or friendlyness, clearly a company sitting on their laurels because hitting the market first must mean youre the best right? Lol Tokyo Joke.
Would give more stars but can't seem to access your website anymore I try to join but apparently I can't I tried to find out to allow it but no help from no one so will no longer coming to your store not sorry for you losing a customer so will have to lose my nine points and go somewhere else goodbye
I was disappointed by the way I was treated during a recent visit to the historic building where Tokyo Smoke is located. I had entered the lobby area (not the retail store itself) to quickly check my phone, as I was meeting someone at a business next door and was briefly unsure of the exact entrance.
While standing in the lobby, I was yelled at by an employee from the store upstairs. I was not inside the shop, nor was I interfering with the business in any way. When I politely asked for clarification about the address I was trying to find, I was met with further raised voices.
As someone who is autistic, situations involving sudden confrontation can be especially distressing. I left feeling shaken and embarrassed, simply for standing in a public lobby while trying to orient myself before a meeting.
I hope this feedback encourages more respectful and understanding interactions in the future. Unfortunately, based on this experience, I cannot recommend this location for customer service.
in person the people who work there seem nice enough, however the online services do not seem to work. it was before 2pm when i tried to place an order and despite providing an option for delivery time (2-2:30) the system would not accept it, then stopped providing an option for delivery the same day.
and apparently no one is available to answer the phone or return phone calls.
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