Canna Cabana
7555 Montrose Rd. Unit E3, Niagara Falls ONStore Details
| 2.8 | ★★★ ☆☆ |
(81) |
81 User Reviews
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Use to be great, staff is still really good, kind and wanting to help. Three stars is strictly for the staff, for supply, it was once five stars. For over a year I've spent about $500 monthly on Geeters and flyers. Now they never have the grape flyers or any geeters I like in stock. It's disappointing because I was a loyal customer they lost forever. Discount cannabis always has my grape flyers in stock, and for only $1 more it's incredible canna cabana doesn't loose more customers. Sorry for the staff as I use to see them weekly but the store sorta needs to have what I'm looking for to be a continued customer. Oh well, $500 month purchase will help another store now.
Chelsea and Taylor were working when I went inside to buy some accessories. I was pretty lost and wasn't too sure on what I needed to get and had many questions. They were both very helpful with answering all of my questions I had, showing me products to see which ones I'd like and setting me up with everything I needed. I really appreciate them and this store for helping me when I looked clearly lost.
Quality prices and product, a friendly and helpful staff, but unfortunately It suffers from high staff turnover, an absentee landlord situation where the property is owned or leased by a larger Investment Group that doesn't really seem to care the user experience because cannabis sells itself. The storefront is immaculate but you can tell that the owners haven't been there in a very very long time. The originally intended to convert the space into a sort of cannabis-themed Starbucks which resembles a Hollister store from the 2000s. The staff are patient, friendly and competent each time I visit. Although they do not not have a reliable inventory system that connects online customers to the store reliably, which causes confusion for many customers because there doesn't seem to be any way for the staff to know whether or not to put an order aside when an order is made online. They also seem to be trying to waste money on self-checkout technology which is not functional and has served as another screen with advertisements. In my opinion the ownership it's not really invested in the business and see it as a kind of TurnKey operation where they can just set it and forget it. I've never once seen a manager in the store while I'm there and given the high turnover rate at the store you would notice them. Avoid the elite membership at all costs. Upgrading your account has no real benefits and you'll be saving yourself money in the long run.
Saves at checkout because the representative was so thoughtful and made sure we signed up for rewards!! Love the staff here!!
amazing place. great price, great selection and even better staff. personally i'd like to highlight ari. she is wonderfully helpful, extremely friendly and curates guest experiences to their individual preferences. definitely someone you would want at the helm.
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