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I walked in, no greeting. Guy just lingered behind the counter, I asked about daily deals. He stated no daily deals..o.k. I figured out the price listing on the shelf opposite because he could not be bothered. I spotted what I wanted to purchase...he came back with a bigger bag than I asked for..he made it very clear I was wasting his time with my tiny purchase. His entire demeanor the whole time I was in the store made me so uncomfortable and as though he would prefer I didn't shop there entirely. Would never recommend this place to any family or friends passing through.
Fantastic experience here, the two gentlemen that were working were super great to deal with and their manager is a gem.
10/10 service!
This store is so well run, the staff is friendly and the product line is great!!
Prices are very competitive and selection is top notch!
Highly recommend checking them out
I have been dedicated to this store since it opened because the customer service is great and the staff are always helpful, like today for example; the manager was informed that a product I recently purchased was defective and she helped me with getting in contact with the manufacturer to resolve the issue.
I am new to the Cannabis world and I had so many preconceived stereotypes about buying or being in a shop. I tried to do my own research but it was overwhelming. I took a chance on URBN because word of mouth said this was the place to go - they were right. The atmosphere is safe and inviting and the staff have an engaged expertise tha5 helped me understand what I was asking for and set me up for success. The management of this establishment has clearly worked hard to engage their staff and empower both staff and customers to be connected and collaborative on education and enjoyment of cannabis. I would highly recommend this store and will continue to promote them, specifically the incredibly kind and intuitive manager, to all I see.
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