You're Always Welcome At Canna Cabana!
Since 2009 we’ve been dreaming up spaces for Cannabis lovers to feel at home. As smokers ourselves, we were sick and tired of sketchy alleys leading to bargain basements that made us feel like we were doing something wrong.
Canadians deserved something better, and so we opened our first Smoker’s Corner head shop in downtown Calgary that same year. Finally a bright, clean, welcoming place where marijuana enthusiasts could gather and geek out about cannabis culture – weed, bongs, pipes, vaporizers and yes… even getting high!
After legalization, we knew we wanted to bring that same vibe to selling legal Cannabis (man, sometimes we still can’t believe it).
Canna Cabana was created for people who loved weed (still do) and want to buy it, smoke it, and talk about it in a playful, safe environment. We call that a Cabana and we built it for you!
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Connor and Chris are both very helpful and prices are great. We highly (lol) recommend this establishment.
I've been a regular customer at Canna Cabana in Canmore for the past couple of years and have always had positive experiences until today. I went in to buy a single joint, something very straightforward. About seven minutes later, I came back to purchase a box. This time, another staff member, who had been present the first time, told me they couldn't sell to me because they "felt uncomfortable" and assumed I might be buying to sell to someone else.
Honestly, this felt like an unfounded accusation and completely unfair. I had valid ID, as always, and there was no reason for them to jump to such a conclusion. It was an extremely unpleasant experience, especially since I've always trusted this store and felt welcome in the past.
The customer service was terrible on this occasion. Two women, likely around thirty five years old, were working at the time. I've never had issues with the previous staff, but these employees left a very negative impression. As a Canna Cabana member, I expect more professional and respectful treatment.
Emily the shift manager told my girlfriend that I had to leave the pub to present my ID. I did so and then was still refused service because I had ONE beer and she could smell it. I understand if I was falling over, slurring my words ect but I wasn't. I have a proserve too and it clearly states that service should be denied if the customer is obviously handicapped, not based off smell alone. Ridiculous and rude service from a jobsworth having a bad night
My wife and I stopped for a quick Tesla charge (beside the building) around 11 am on Sunday. We were pleased to see a dispensary we could kill a few minutes at. I always love seeing what each shop has.
We walked inside and were the only ones there for a few minutes. Finally, a lady came from the back. She seemed extremely pissed that we interrupted whatever she was doing in the back. My wife was using the digital menu (which never works at any Canna Cabana I've been to, this one as well) while I walked around looking for my next ounce. Since the screen doesn't work the lady had to walk across the whole store (super slowly) to get the requested items. She did this one by one about 4 times. Back and forth. When I thought she was done I spoke up and said "could I get this one...." And was cut off by "We are not done here yet!". I apologized for my ignorance and let her finish. Afterwards, she never bothered to ask what I was looking for so I decided to get my once somewhere else.
This isn't the first Canna Cabana that I've visited and definitely not the first with bad customer service. I don't know why they insist on hiring the meanest people alive.
Have some passion for what you do! You're selling weed legally for christ sakes! We are so lucky to have this experience. Don't force us back to the gray market. Uplift the industry by being the best example you can be. This however is only showing Canada that we don't deserve to have this luxury.
This is my favourite weed store, even though I live closer to another shop. I would rather drive to this one. They have good staff, Jesse comes to aid promptly. I find Jesse's knowledge, friendliness, and dedication to his job very impressive. Most people don't care about their jobs, and it is nice to find some one doing excellent work that their proud of. Cheers cana Cabana
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1702 Bow Valley Trail, Canmore AB
(403) 675-2158
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