You're Always Welcome At Canna Cabana!
No matter the season, Banff is where you want to be. With staggeringly beautiful summers and outstanding snow sports in the winter, it’s no wonder that our small town plays host to over 4 million visitors a year. If you’re one of them, stop on by for a chat! We like to think of ourselves as an un-official Banff information centre. As locals, we know all the best cannabis friendly spots, activities, and the best places to eat for when the munchies set in.
At Canna Cabana Banff, we’re unique, even by Cabana standards. Fun facts: not only are we the only Cabana located in a national park, we’re also arguably the “high”est Cabana out there—nestled in the mountains, we sit at an altitude of 1383m above sea level!
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Been shopping here over a year, and NOT ONCE ID'd. And the gall to say you ID everyone. Thankfully it was only a balmy -16 out while you wasted my time. Be better, train your staff. Fix your hours. Figure it out.
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FIRST time asked for ID. Shopping over a year. Can't recall others ever being asked, either. ¯\_(ツ)_/¯
I feel sorry for the owner of this store. I've been to ten or so different locations for Canna Cabana, and this store has the laziest staff I've ever encountered.
Either there is a sign on the door that says back in 15, or one person is helping seven customers while the rest of the staff just stands around and if you ask them for help they tell you to wait for the one person helping everyone else.......... I don't have 25 minutes to make a 2-minute transaction. A vending machine would do a better job at serving customers than the staff at this place.
My partner was purchasing products and, while she was doing so, I received a phone call. The employee told me that taking a call in the store was illegal and that I must leave to do so. I did leave to take the call, after questioning the legitimacy of it being "illegal". She became annoyed and told me that it was both a federal and provincial law that I was not to use my phone in the store. I've researched online since leaving and have found nothing to suggest that this is a real law.
I can't entirely trust a retailer that isn't informed and transparent about industry laws vs store preferences.
Saturday 4, around 730pm shift.
Worst customer service I have ever experienced at a cannabis store. I was kicked out for entering with someone without ID (he was kicked out which is reasonable). But I, with several forms of government ID was not served because of this. 1 - if I was going to buy cannabis for an underage person I would not be STUPID enough to bring them into the store. 2 - I can literally just come on another day or on another shift or any other store at any time.
So this store is basically saying that if you know someone who is under 19, you can't enter the store of threat of giving it to them. Absolute nonsense. (we are both 23, and he was actually even older than I was.)
I don't want some empty apology and I see that I'm not the only one to experience this. I was insulted in this establishment.
Disgraceful.
Extremely knowledgeable staff. It was a great experience over all. Would highly recommend.
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215 Banff Ave Unit L09, Banff AB
(403) 985-0308
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